$1000 Signing Bonus effective 1/20/2024

Note: All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits.  

HOURS FOR POSITION: Monday- Friday 8 hours per day.  

Hiring Range - $54.58 /hr - $68.23 /hr

PRINCIPAL ACCOUNTABILITIES:  Refer to Competency Chart for specific accountabilities by level.

1. Collaborates with end users, analysts, peer system administrators, and management in conceptualizing the development of new software integrations and applications by analyzing existing workflow and understanding current system challenges in order to meet operational needs in a cost effective manner. Responsible for identifying needs and analyzing existing applications for potential enhancements to business processes thereby leveraging existing software features.
2. Develops technological solutions for processes and/or workflow by performing analysis and providing automation improvements. Validates results by testing programs and provides assistance with new procedures.  Assists with solving organization information problems.
3. Provides technical support for projects in support of TFCU requirements evaluating options and developing project plans to ensure appropriate coordination and sequencing of tasks.
4. Maintains the integrity, performance, reliability and security of TFCU's application systems. Installs and supports server and PC based software. This includes actively reviewing new enhancements/features, coordinating updates, and making recommendations regarding vendor/application direction and fit within Tower’s Infrastructure.
5. In conjunction with (cooperation with) IT Architect and vendors, (following SQL best practices), provides administration and technical support for in house database servers. 
6. Investigates and resolves enterprise application functionality issues. Provides second level troubleshooting support for core system issues and ancillary applications.
7. Develops and modifies job control language and/or adjusts system parameters according to documentation to incorporate new features and/or resolve production issues, depending on the credit union needs and requests.
8. If feasible, identifies opportunities and gathers business needs /requirements to utilize existing APIs and SDKs. Writes, translates, codes, and maintains software integrations and applications according to specifications. Develops programming scripts to enhance functionality and/or performance of company applications as necessary.
9. Produces core system reports and data extracts in various formats and delivery channels based on end user requirements. Supports user departments with accurate and timely responses to requests for information Creates and maintains credit union forms with core system integration based on user requests.
10. Performs appropriate research and testing, in addition to following change management protocols to implement change requests, new business processes, or applications.
11. Ensures that current and complete documentation of system specifications are maintained and updated. Writes technical procedures and recovery documentation for TFCU applications.  Ensures that internal technical documentation is accurate and up-to-date.  
12. Establishes and coordinates backup and recovery procedures for applications and databases in conjunction with network administrators. Verifies and tests Disaster Recovery of all software applications.

Level III Accountabilities - May also include a number of  the types of responsibilities outlined below:

1. Serves as a leader for application administration across multiple operating systems, hardware types, and application servers. Responsible for providing primary support and expertise to critical applications such as Onbase,  Fiserv Spectrum core system, and Data Warehouse.  
2. Demonstrates an understanding of the fundamentals of Server Aministration and Operating System environments across the enterprise. Administers and manages organization data resources.    Works with vendors to obtain best practices to ensure data availability, integrity and security, recover corrupted data and eliminate data redundancy, and leverages database tools to improve database performance and efficiency.
3. Demonstrates proficiency and experience in installing, updating, tuning and diagnosing both internal and third-party applications. Demonstrates strong experience in installing, implementing, and maintaining current Windows server products.
4. In conjuction with the IT Architect, responsible for disaster recovery strategy for applications and databases to include the most cost effective and efficient means of meeting business recovery objectives.
5. Demonstrated proficiency in creating and maintaining deployments packages/scripts.
6. Provides technical guidance and/or instruction to IS staff members. (Team Lead)

PRINCIPAL FUNCTIONS:  Refer to Competency Chart for specific functions assigned by level.

(Items from this section overlapped with principal accountabilities, so the two sections were merged.)

REQUIRED QUALIFICATIONS:  Competencies Chart must be included-used for levels I, II, III employment and career progression criteria

Education & Experience

• Level I – BS in the field of Information Systems or related field desired, and at least 2-3 years related work experience required; without a degree a minimum of 5+ years as outlined below.
• Level II – BS in the field of Information Systems, or related field and at least 3-5 years related work experience required; without a degree a minimum of 7+ years as outlined below.
• Level III – BS in the field of Information Systems, or related field and 5 + years experience. Without a degree, a minimum of 10+ years as outlined below plus relevant certifications which may include CBAP, MCTS (Database), MCITP (Database), or other comparable information system management certifications. Experience in successfully maintaining and implementing Spectrum, or directly related applications.
• Must meet all required competencies within a specified timeframe in order to promote to the next level.

Skills

Technical:

• Knowledge of relational database and query concepts.
• Experience with Relationaal Database Software. Demonstrated ability to apply knowledge of databases (i.e. MSSQL, Oracle, Access).
• Knowledge and experience supporting applications in a WAN environment.
• Extensive knowledge of Microsoft suite of desktop applications
• Basic knowledge of networking technologies and concepts to include LAN/WAN/Firewall.
• Proficiency in a variety of programming and scripting languages, including Java, .NET, SQL, and Perl a plus.
• Knowledge of financial institution systems (ie. Core processing, reporting, etc.) a plus.
• Preferred certifications include: CBAP, MCTS (Database), MCITP (Database), MCSA, PMP
• Ability to create and organize reports that synthesize complex information.
• Ability to understand and analyze financial and operational data

Communication:

• Ability to interact and effectively coach technical and non-technical users at all organizational levels, and provide explanation or instruction and respond to questions in one-on-one situations in person and/or over the phone
• Ability to independently work with third parties to resolve technical issues. 
• Ability to research, read, analyze and interpret procedure manuals, business periodicals and professional journals
• Ability to write reports, business correspondence, and procedure manuals for a diverse audience.
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC. 

Problem Solving:

• Must be capable of critical thinking: using mental processes to discover facts, analyze sitations and use existing knowledge to overcome obstacles and achieve goals.
• Ability to proactively define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of technical instructions in mathematical or diagram form
• Able to take and follow directions with minimal instructions
• Able to work independently

Organization:

• Ability to prioritize tasks and complete daily job assignments
• Ability to organize workload to accommodate competing deadlines
• Ability to work productively and professionally under stress

Human Relations:

• Ability to respond to common inquiries and complaints

• Ability to interact effectively and professionally with all organizational levels

WORK CONDITIONS:

• Ability to remain on call for after-hour support
• Must be willing to travel to remote worksites to include DR/BCP centers, and branches.
• Ability to arrive at work routinely and promptly
• Must be able to visually and physically check/inspect cabling beneath and/or behind objects such as desks, personal computers, printers, etc. This may include moving or lifting computer equipment from or to a desk, floor, or table. 

§  Must be able to respond to problems and install requests by physically moving without assistance to all end-user workstations.

• Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
• Ability to lift up to 15 lbs. with or without assistance.
• Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate

§  RCA Security Clearance Required