Business Development Coordinator (BDC) Manager

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a proactive and motivated BDC Assistant Manager to support our BDC Manager in overseeing the daily operations of our Business Development Center. The BDC Assistant Manager will assist in managing the team, optimizing processes, and driving customer engagement to enhance sales and service opportunities.

More about the role

• Assist in managing and leading a team of BDC coordinators, providing guidance, training, and support to ensure high performance and adherence to dealership standards.
• Oversee customer communication through phone calls, emails, and online inquiries, ensuring prompt and professional responses to all leads and inquiries.
• Assist in managing the lead tracking system, ensuring accurate data entry, timely follow-ups, and efficient lead distribution to the sales and service teams.
• Monitor and evaluate team performance metrics, providing feedback and implementing strategies to improve productivity and customer satisfaction.
• Collaborate with the BDC Manager to identify and implement process improvements, enhancing efficiency and effectiveness in handling customer inquiries and leads.
• Prepare and analyze reports on BDC performance, lead conversion rates, and customer interactions, presenting insights and recommendations to management.
• Ensure a high level of customer satisfaction by resolving issues, addressing concerns, and maintaining a customer-centric approach in all interactions.
• Work closely with the sales and service departments to ensure a seamless transition of leads and maximize sales and service opportunities.

What we look for

• Previous experience in a BDC, customer service, or sales role within the automotive industry is preferred. Experience in a supervisory or leadership role is an advantage.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Proficiency in Microsoft Office Suite and experience with CRM or lead management software.
• Excellent customer service skills, with a commitment to delivering a positive experience for every customer.
• Effective problem-solving skills, with the ability to address customer concerns and improve processes.
• Strong organizational and multitasking abilities, with attention to detail and accuracy.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.