Senior Vice President & Chief Lending Officer

The Senior Vice President Lending serves as the Chief Lending Officer for the Credit Union with responsibility for all aspects of Real Estate Lending, Consumer Lending, Loan Servicing, Tower Title Services (multi-state real estate settlement and title company) Collections and Loss Mitigation.

The incumbent is responsible for the growth, quality and compliance of the loan portfolio while achieving acceptable profitability and delivering extraordinary member service.  The position collaborates with Senior Leadership Team (SLT), in particular the CEO, Tower’s VP’s and staff of other Divisions to achieve support and coordinated efforts to maximize the effectiveness of Tower’s lending goals and initiatives.  The position is responsible for developing processes, procedures, leveraging technology and in general providing leadership to all Lending departments.  This includes staff selection, evaluation and development, Loan Division budget development, policy and procedure implementation and product implementation. 

The incumbent participates as a member of the SLT to create global strategic plans, forecasts, budgets, priorities and strategies for Credit Union. In addition, Asset Liability Committee (ALCO), Fraud Steering Committee, Information Technology Steering Committee, and oversees the Consumer & Real Estate Loan Review Committees and Consumer and Real Estate Loan Work-out Committees.  Incumbent on a regular basis attends Board of Director Meetings and Planning Sessions and other business planning meetings of the credit union, including preparing and presenting strategic recommendations and results to the same. 

Incumbent is responsible for ensuring that all activities of the Lending Division are in compliance with Federal, NCUA and State regulations, Internal Policy and Procedures and Investor guidelines as well as sound business practices. The position maintains risk management by analyzing data and reviewing loan approvals, denials and charge-offs.  Incumbent is responsible for establishing, monitoring and effecting change to the credit unions underwriting guidelines and product parameters and where appropriate recommending, and effecting change, to Board of Director Policy. Position is also responsible for developing and establishing sales strategy.

Incumbent develops and maintains contacts outside the organization including credit union executives, key vendors, trade groups, investors and regulators by participating on Boards or Steering Committees and presenting/speaking at related functions while representing the Credit Union in a positive manner.

Directs credit union lending functions including Consumer Lending, Real Estate Lending, Loan Servicing, Tower Title Services, Collections and Loss Mitigation.

Directs the Lending units to ensure a trained, motivated, professional staff capable of achieving the Credit Union’s current and future goals.

Leads development of and implements approved Tower lending strategies; establishes imaginative and effective lending objectives, initiatives, and programs in support of Tower’s long and short-term goals and objectives.

Pro-actively collaborates in the facilitation of on-going communication and coordination between divisions to support attainment of goals, objectives and projects.

Collaborates with Tower’s SLT and VP’s to achieve support and coordinated efforts to maximize the effectiveness of Tower’s marketing goals and initiatives. 

Leads key credit union projects and performs other duties as may be requested by Tower’s President & CEO or Board of Directors.

Pro-actively monitors internal and external lending environments and makes timely recommendations to Senior Management and TFCU’s Board of Directors as needed.

Accepts either primary or secondary responsibility for specific legal and/or regulatory compliance activities. This responsibility may include, but not be limited to, a range of actions (e.g.: compliance monitoring and reporting, developing materials and communications, serving as liaison to external authorities, providing education to employees, conducting audits, participating in training updates, etc.).

Successful registration, including compliance and maintenance of registration, with Nationwide Mortgage Licensing System and Registry in compliance with Secure and Fair Enforcement Licensing Act (SAFE Act).

Ability to adapt to changing conditions (economic, competitive, regulatory, etc.) and on-going learning.

Bachelor’s degree from an accredited four-year college or university required, Master’s Degree preferred.

At least twelve years of progressive lending experience including consumer and mortgage lending experience, sales and/or sales management, in-depth knowledge of regulatory compliance, loan product development or implementation.

Experience managing secondary market investor relationships, secondary sales execution, loan pricing, loan delivery and servicing for investors.

Experience or in-depth knowledge of consumer and real estate lending on a national basis.

Experience and in-depth understanding of Indirect Auto lending including obtaining and managing Car Dealership relationships and loan operations.

Experience developing, implementing and monitoring underwriting guidelines and policy, and product parameters.

Background in collections and loss mitigation for both consumer and real estate loans

Proven success in developing products and delivery channels/markets.

At least 10 years of management and successful development of mid-level management and staff. Team building experience and developing leadership and strategic skills.

Through prior work experience and on the job, demonstrated ability to build collaborative working relationships and to consistently make effective decisions, despite frequent interruptions and while managing a heavy volume of operational and project work.

Excellent communications and presentation skills required; with frequent needs to meet with and influence management at all levels, and other employees.

Previous successful experience in a sales and/or relationship management role responsible for goal attainment.

Experience or in-depth knowledge of risk-based pricing and risk-based lending. Including rate setting, establishing and maintaining risk tiers and monitoring performance.

Experience with multiple lending channels, direct, indirect, outbound sales, Internet, branch and call center.

Or equivalent combination of education and experience

Ability to effectively work with mathematical concepts that apply to profitability, trend analysis, variance analysis and correlation.

Ability to perform and interpret complex financial analysis.

Ability to create, monitor and maintain multi department divisional budget.

Ability to operate Microsoft office applications (i.e. Word and Excel).

Ability to understand and analyze financial, technical and operational data, and develop reasonable conclusions-recommendations based on analysis.

Ability to apply basic accounting rules, budgets and procedures.

Ability to operate PC in an Internet environment and to assist others with such operations.

Ability to become proficient in the front and back-end operations and administration of lending delivery platforms.

Current knowledge of principles, procedures, methods, and techniques in credit-portfolio management.

Highly preferred: knowledge and experience with rate setting, asset/liability management, secondary market activity, loan servicing and title/settlement services.

Ability to read, analyze and accurately interpret/apply business periodicals, professional journals and government regulations articles and emerging issues to support Real Estate lending and title company decision making and operations.

Demonstrated ability to motivate staff, maintain and reinforce morale, and build a collaborative work team environment.

Ability to write technical reports, business correspondence and procedure manuals for a diverse audience.

Ability to provide explanation or instruction in one-to-one situations either in person or over the phone.

Ability to make persuasive presentations on controversial or complex topics to employee groups, SLT, the Board of Directors and groups outside of Tower Federal operations.

Ability to define problems, assemble data, establish facts and draw valid conclusions.

Ability to identify cause and affect relationships to evaluate risks versus potential return.

Ability to promptly resolve member/staff issues and problems related to all applicable delivery systems.

Ability to effectively negotiate.

Ability to initiate long and short-term planning that supports credit union business plans.

Ability to allocate and manage resources effectively, within budget parameters.

Ability to prioritize diverse job assignments and meet established deadlines.

Ability to develop action plans and organize workload, of self and others, to accommodate competing deadlines and projects.

Ability to work effectively under stress and arrive at work routinely and promptly.

Ability to resolve controversial or delicate matters skillfully and on a timely basis.

Ability to provide constructive feedback and coaching to others.

Ability to motivate and influence others to take action.

Ability to function as a competent professional, interacting with outside vendors, financial institutions, auditors and regulators.

Ability to interact effectively and pro-actively establish-manage collaborative working relationships with staff, colleagues, and managers.

Ability to facilitate group discussion and gain consensus.

Ability to maintain sensitive and confidential information.

Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC.

Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.

Ability to lift up to 20 lbs., with or without assistance, in compliance with ADA.