Retail Sales Manager

All about this position!

We are seeking a highly skilled professional for our Retail Sales Manager position. As the Sales Manager, you will manage sales staff and charged with the responsibility to achieve maximum growth and optimum profits from sales through Metrics for the assigned location. Sets and adjusts sales goals as appropriate; responsible for overall operations of assigned retail location in the absence of the Store Manager. If you are interested in working for a company that really takes care of its employees, then this is the perfect position for you!

Job Duties and Responsibilities

1. Sales Management

• Oversee daily sales operations, ensuring targets are met or exceeded.
• Motivate and lead the sales team to achieve individual and collective sales goals.
• Conduct all Manager on Duty (MOD) functions during the General Manager’s absence.

2. Customer Engagement

• Provide exceptional customer service by assisting Guests in selecting furniture that meets their needs
• Build and maintain strong relationships with customers to encourage repeat business.

3. Training and Development

• Train new sales associates in product knowledge, sales techniques, and customer service best practices.
• Conduct ongoing training sessions to enhance team performance and product knowledge.
• Coach Retail Sales Associates as needed.
• Get involved in sales to meet or exceed daily sales goals.
• Ensure all Retail Sales Associates are following selling best practice and are using all required tools and materials.

4. Inventory Management

• Monitor inventory levels and coordinate with the General Manager to ensure optimal stock levels.
• Assist in visual merchandising to create appealing displays that attract customers.
• Ensure all Retail Sales Associates are creating a welcoming environment for our customers and peers.

5. Performance Analysis

• Analyze sales data and performance metrics to identify trends and areas for improvement.
• Prepare regular reports on sales performance for General Manager review.

6. Commission Structure Oversight

• Have a full understanding of commission structure for the sales team and help Retail Sales Associates gain understanding of how to maximize their weekly and monthly performance.
• Create learning plans that help maximize performance verbally and in writing.
• Get involved in new Retail Sales Associates’ sales and those underperforming to minimize and eliminate missed draw negatives.
• Ensure all team players understand commission payout and conduct weekly and monthly coaching sessions to increase clarity.

7. Marketing Collaboration

• Collaborate with the sales team to implement promotions and sales campaigns.
• Provide feedback on customer preferences to inform future marketing strategies.

8. Conflict Resolution

• Address customer complaints and issues promptly and effectively to ensure satisfaction.
• Resolve conflicts within the sales team to maintain a positive working environment.

9. Compliance and Policies

• Ensure all sales activities comply with company policies and legal regulations.
• Maintain knowledge of industry trends and competitor activities to stay competitive.

10. Additional Responsibilities

• Assist with store operations during peak times including store display recovery, general housekeeping outside to inside, managing the cash register, and ensuring workload is optimized in all departments during General Manager’s absence.
• Participate in special events or promotions to enhance store visibility and customer engagement.
• Additional duties may be assigned as the need for the business changes.

Education & Experience Required

• Two to four years Management experience in retail sales or a related field
• Previous knowledge of retail store operations, sales concepts, or merchandising
• Bachelor’s degree or equivalent in Business, Finance or related field is preferred but not required

What We Offer:

Feeling under the weather? We’ve got you covered!

• Comprehensive Health, Dental, and Vision coverage
• 401K retirement
• Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance/ Supplemental Life/ AD&D
• Short Term Disability, Long Term Disability, Critical Illness Accident
• Flexible Spending Account (FSA)
• Employee Assistance Program
• Paid Vacation, Holidays, PTO
• Competitive hourly wage with unlimited commission potential plus monthly bonus
• Employee discounts on furniture, mattresses and home décor
• A supportive, team-oriented work environment
• Paid training and mentorship to support your growth
• Opportunities to gain experience and advance your career within the company 

Apply Today! If you’re enthusiastic about retail and helping customers find the furniture they love, we want to meet you! 

“We are an Equal Employment Opportunity (“EEO”) / ADA Employer

​​​​​​​#HPR25

Education & Experience Required

• Two to four years Management experience in retail sales or a related field
• Previous knowledge of retail store operations, sales concepts, or merchandising
• Bachelor’s degree or equivalent in Business, Finance or related field is preferred but not required

“We are an Equal Employment Opportunity (“EEO”) / ADA Employer