Physical Security & Business Continuity Assistant

The Physical Security & Business Continuity Assistant provides primary backup support to our Physical Security Specialist and Business Continuity Coordinator, helping ensure Tower remains a secure and resilient environment for members and staff.

The Assistant will perform administrative functions such as scheduling appointments, documenting processes and maintaining documentation.  They will also coordinate with outside vendors and internal staff.

This position assists with investigations and therefore must have the ability to go to community and on base branch emergencies 24-7 a day (i.e. alarms, robberies, member security incidents.)

Serves as a designated contact for emergency activation under the Business Continuity and Physical Security programs.

Provides administrative support for Physical Security, Business Continuity and COO.

Supports access control administration (badges, logs, vendor coordination).

Assists with scheduling, documentation, and maintenance of security systems (alarms, cameras, etc.).

Tracks and documents compliance activities and support internal audits.

Prepares and maintains official security and continuity governance records, including version control, retention, and audit trail documentation for compliance reviews.

Coordinates and assists with vendors and internal teams for physical security needs.

Supports scheduling meeting coordination and preparation of presentations, reports and correspondence.

Tracks project milestones and ensures follow-ups and after-action items are completed and documented.

Assists in maintaining and updating Business Continuity and Disaster Recovery Plans.

Helps coordinate emergency response drills and continuity exercises.

Maintains emergency contact lists, supply inventories, and training records.

Supports after-action reporting and continuity documentation.

Maintains organized records and reports for both security and continuity functions.

Records meeting minutes and tracks follow-up action items for Business Continuity Team; Physical Security Team / Incident Response debriefs.

Attends training to stay current on industry procedures and protocols.

Processes expense reports and tracks invoices / budget spend for physical security and continuity vendors.

Manages the Physical Security & Business Continuity intranet pages, ensuring up-to-date emergency contact info, maps, guides, and procedures.

Uses Board or enterprise governance platform (i.e., , SharePoint, intranet) to maintain documentation and securely distribute materials.

Coordinates regulatory examinations, internal audits, and vendor assessments related to physical security and business continuity.

Assists with special projects, research, and follow-up on operational initiatives.

Acts as the co-primary logistics lead for business continuity exercises, including materials, participants, technology readiness, agendas, and recording outcomes.

Assists with RFP documentation and support (camera system replacement, access control upgrades, alarm vendor renewals).

Travels independently to Tower branches or facilities, as needed, for system maintenance, vendor coordination, or emergency response assistance.

Maintains readiness to respond to regional or facility-based continuity events.

Provides on-call availability 24/7 for alarm calls, after-hours incidents, or emergency notifications, and supports coordination with law enforcement, vendors, or internal response teams as directed.

Assists in the initiation and coordination of emergency activation activities under the direction of the COO, Physical Security Specialist, or Business Continuity Coordinator. If all three are unavailable, works with the CEO as the primary coordinator.

Maintains the necessary security clearances (noted above) and access permissions to enter restricted areas or base branches in compliance with Tower Federal Credit Union policies and facility requirements.  Must have clearance upon hire or complete within 6 months of hire.

Associate degree in business administration, risk management, or related field preferred.

Three years of administrative experience.

Prior experience in operations, security, compliance, or emergency planning preferred.

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) including report and presentation creation, file version control, and shared platforms.

Ability to write clear, accurate business correspondence, produce reports, and document findings.”

Strong organizational skills and attention to detail.

Experience coordinating work across departments and vendors, including scheduling, logistics, and follow-up activities.

Or equivalent combination of education and experience

Ability to maintain strict confidentiality when working with sensitive information, including access permissions, emergency plans, and internal response documentation.

Ability to work independently.

Ability to respond flexibly during incidents or drills.

Ability to learn and work in a fast-paced environment

Ability to write routine reports, internal and external communications.

Ability to prioritize diverse job assignments and meet established deadlines.

Ability to work in a team environment and work with others

Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC.

Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.

Ability to lift up to 15 lbs., with or without assistance, in compliance with ADA.

Must have the ability to go to community branch emergencies 24-7 a day (i.e. alarms, robberies, member security incidents.).